Privacy Policy

1. Introduction

PropCRM ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate CRM platform, website, and related services.

By using PropCRM services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

• Name, email address, phone number, and business information
• Real estate license information and professional credentials
• Billing and payment information for subscription services
• Property listings, client data, and lead information you input
• Communication preferences and marketing consent

2.2 Usage Information

• Device information (IP address, browser type, operating system)
• Usage patterns, feature utilization, and platform interactions
• Log files, cookies, and similar tracking technologies
• Integration data from connected third-party services

2.3 Third-Party Data

• Lead information from property portals (Property Finder, Bayut, Dubizzle)
• Property data from MLS and real estate databases
• Social media information when you connect your accounts

3. How We Use Your Information

• Service Provision: To provide, maintain, and improve our CRM platform
• Account Management: To create and manage your user account and subscriptions
• Customer Support: To respond to inquiries and provide technical support
• Communication: To send service updates, newsletters, and marketing communications
• Analytics: To analyze usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud, abuse, and security threats

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and infrastructure providers
• Payment processing services
• Email delivery and communication services
• Analytics and monitoring tools

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.3 Legal Requirements

We may disclose information when required by law, legal process, or to protect the rights, property, or safety of PropCRM, our users, or others.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• AES-256 encryption for data at rest
• Multi-factor authentication options
• Regular security audits and penetration testing
• Employee access controls and training
• Automated backup and disaster recovery systems

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@propcrm.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for platform functionality
• Performance Cookies: Help us analyze usage and improve performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Enable targeted advertising (with your consent)

You can control cookie preferences through your browser settings or our cookie management tool.

8. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Account information is retained for the duration of your subscription and for up to 7 years after account closure for legal and business purposes. You may request earlier deletion of your data by contacting us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and European Union. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

PropCRM is intended for business use by real estate professionals. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.